As a potential customer, you are required to use the nisamsavrsena.ba website to familiarize yourself with the offered programs and read the description and details of the item you are interested in. In case of any uncertainties or need for additional information, please contact us using the details provided on the homepage of this website.

By selecting the “BUY” option for a specific item, you will be presented with the available payment methods, and after completing the payment, within the specified time frame, you will gain access to the selected product.

Complaints

Pursuant to Article 25 of the Consumer Protection Law of the Republic of Srpska (6/12, 63/14, 18/17, 90/21), the consumer has the right to submit a complaint in written form in the event of defects in a product or service, incorrectly charged prices, and other deficiencies.

Price

Products offered through the nisamsavrsena.ba website are paid at the price indicated at the time of purchase. Product prices on the website may change without prior notice. If certain errors occur in billing or displayed prices at the time of concluding the contract, the seller will inform the customer with the option to terminate the contract.

Product prices on the nisamsavrsena.ba website include VAT, with no hidden or additional costs.

Prices on the nisamsavrsena.ba website are expressed in the local currency (BAM).

Payment

Regarding payment options, direct purchase from the nisamsavrsena.ba website is possible via online card payment (Mastercard, Maestro, or Visa) and bank transfer, where upon providing proof of payment you will receive access to our programs. When it comes to card payments, please note that by using Monri online payment, your purchase is fast, simple, and ensures maximum security.

Refunds

Refund requests are made through the official contact provided on the nisamsavrsena.ba website. Refunds are possible in the following cases:

– If the description presented on the website does not match the actual content of the delivered product.
– If there are technical errors or unfulfilled obligations by the service provider during the use of the product.

Refunds are not possible in the following cases:

– If results are not achieved or customer expectations are not met, considering that in addition to the quality of the program, results also depend on the customer.
– Due to changes in the customer’s personal circumstances that prevent them from continuing with the planned activities defined by the program.
– Due to subjective interpretations of the quality of the programs.
– Due to lack of results caused by the customer’s dishonesty during the initial, informational phase of the program.

The “I Am Not Perfect” team reserves the right to terminate the contract with the customer in the following cases:

– If the customer has unrealistic expectations regarding the purchased program and cooperation with the team.
– If it is assessed that the customer’s actions endanger their safety and overall well-being.
– In situations where it is assessed that the customer behaves in an offensive or degrading manner towards the team.

In the event of contract and cooperation termination by the “I Am Not Perfect” team, the customer is entitled to a refund for the unused portion of the program.